Stable servers and less tickets? We will take care of your helpdesk tickets under our per ticket server support plan and you can pay according to the number of tickets. Our per ticket support plan is uniquely designed to support helpdesk tickets for unlimited servers. Here only the number of tickets are charged, no matter how many servers you have.
If you are looking for someone to take care of your helpdesk tickets, we can do that in the most efficient way. Our expert techs will take care of your support tickets efficiently on a per ticket basis. We can use your own helpdesk or can configure our helpdesk to take care of your ticket needs. The replies will appear as if it comes from your support department. In this manner, in our per ticket support plan, you will get completely anonymous support. Your end users will never know your server support is being outsourced.
- 24x7 Coverage
- Unlimited Servers
- Unlimited tickets
- Can use Your helpdesk or can configure our own desk
- Replies appear as from your company
- 30 minutes Guaranteed response time
- Guaranteed 4 hour resolution time
- Can handle basic pre-sales questions
- L1 and L2 issues
You can buy a pool of tickets with the following options. You can choose the option that suite your need and budget. If you buy a greater number of tickets you will be getting a discount per ticket.
Slab 1
- Pool of tickets: 25
- Expiration time: 50days
- Price per ticket: $3.00
Price: $75
Slab 2
- Pool of tickets: 50
- Expiration time: 100days
- Price per ticket: $2.75
Price: $137
Slab 3
- Pool of tickets: 100
- Expiration time: 200days
- Price per ticket: $2.50
Price: $250
