If you think that you still don't need a fully dedicated team but need something better than a shared plan, this is for you. This will give you the same techs working for you everyday thus making things smoother and transparent. We have divide this plan into three options. You can choose any one of them that will suite your need and budget.
Lite
- 24x7 Support Coverage
- Helpdesk Support
- Same Team works every day
- Unlimited Servers
- 8 Tickets per day
- L1 and L2 tickets only
- Guaranteed one hour response time
- 5 Free 'admin hours' *
- Proactive Server Monitoring (Host Down check only)
- Basic third party software support
$300 per month
*Admin tickets solved in 24 hours
Fair
- 24x7 Support Coverage
- Helpdesk Support
- Unlimited Servers
- 15 tickets per day
- Same team works every day
- Guaranteed one Hour response time
- 15 free 'admin hours' *
- Proactive Server Monitoring (Host down check and optional service)
$600 per month
* Admin tickets solved in 12 hours
Honchos
- 24x7 Support Coverage
- Helpdesk Support
- Unlimited Servers
- 25 tickets per day
- Same team works every day
- Guaranteed 1 hour response time
- 50 free 'admin hours'
- Level 3 tickets escalated & solved in 6 hours
- Server Monitoring
$1500 per month
* Admin tickets solved in 12 hours
